Medical Assistance Director

3 days ago


Dubai, Dubai, United Arab Emirates International SOS Full time
Job Overview

We are seeking a highly skilled professional to lead our Dubai Assistance Centre as the Head of Medical and Security Assistance. In this role, you will drive the development, performance, and change management of people, processes, and tools across our assistance and response services delivery programs in the Middle East Region.

Key Responsibilities
  • Leadership & Direction: Provide leadership and direction to direct reports, driving overall performance and culture in partnership with functional leads (Security, Operations, and Medical).
  • Talent Management: Attract, recruit, induct, train, develop, motivate, and retain staff, ensuring optimal staffing levels and minimizing turnover.
  • Functional Expertise: Support sales and marketing with business and product development, renewals, and service recovery. Collaborate with global stakeholders on new product implementation.
  • Business Development: Support commercial teams in business development opportunities, attend client meetings, and ensure client requirements are met.
  • Operational Management: Manage performance and administration of operational staff, ensuring quality service delivery and cost control.
  • Continuous Improvement: Monitor operational performance metrics and implement continuous improvement strategies.
  • Crisis Management: Lead crisis management efforts and ensure business continuity and disaster recovery plans are in place.
  • Network Development: Develop and maintain the provider network to meet changing business needs.

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