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Sales and Service Manager

2 weeks ago

United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time
About the Role

We are seeking a skilled and experienced Work Controller to join our team at Robinson & Co (Singapore) Pte Ltd.

In this role, you will be responsible for managing customer incoming calls, updating repair status, and providing first-line support for Printers / MFPs. You will also work closely with supervisors, managers, and field teams to provide real-time dynamic service support to customers.

Main Responsibilities
  • Job Management: Log service delivery requests, allocate jobs considering geographical routing, maximize per day productivity, meet response time targets, and assess load vs capacity of technicians.
  • First-Line Support: Provide resolution over the phone/email to customers for their Printers / MFPs (product features, scan/print/fax issues).
  • Customer Relationship Management: Maintain key customer relationships and identify opportunities for new sales referrals.
  • Co-ordination: Work in close coordination with supervisors, managers, and field teams for real-time/dynamic service support to customers.