Operations Manager
4 days ago
Job Overview
We are seeking an experienced Operations Supervisor to lead the daily operational functions of our company, ensuring all policies and procedures are strictly followed. This role acts as a key liaison between Operations and other departments and is accountable for the efficient management of the fleet and limo services.
Key Responsibilities:
- Operational Leadership:
Lead daily operations, ensuring compliance with company policies and industry regulations.
Act as the main point of contact between Operations and other departments for smooth cross-functional communication. - Fleet and Limo Planning:
Oversee daily fleet planning and ensure effective utilization of the vehicles.
Monitor the limo operations and communicate strategies to improve utilization rates with Department Managers. - Training and Development:
Provide formal and informal training to Rental Agents on achieving customer-oriented goals.
Guide agents on promoting additional services such as collision damage waiver, theft protection, fuel purchase options, and vehicle upgrades. - Documentation and Reservations:
Supervise all aspects of rental documentation, including reservations, quotations, and rental extensions.
Ensure all documentation aligns with company policies and regulatory requirements. - Reporting and Analysis:
Assist Department Managers in preparing regular operational reports to track and assess performance.
Monitor fleet utilization and implement strategies to maximize efficiency in consultation with the Department Manager. - Coordination:
Coordinate daily operations across different areas, ensuring efficient collaboration between different teams and locations. - Compliance and Monitoring:
Ensure all operations-related documentation is maintained accurately and complies with company policies and regulatory standards. - Additional Duties:
Perform other duties as assigned by the Department Manager to support overall operational excellence.
Qualifications:
- Proven experience in an operations management role, ideally in the car rental or automotive sector.
- Strong leadership and team management skills.
- Excellent communication and coordination abilities.
- Familiarity with fleet management, rental procedures, and relevant regulatory frameworks.
- Ability to train and mentor staff for improved customer service and operational efficiency.
- Strong organizational and problem-solving skills.
Desired Candidate Profile
- Team Supervision and Management:
Lead, motivate, and supervise a team of employees, ensuring that work is performed efficiently and effectively.
Assign tasks and monitor team performance, providing support and guidance when necessary.
Conduct performance reviews, provide feedback, and identify areas for employee development.
Ensure that the team follows company policies, procedures, and safety standards. - Process Optimization:
Review and improve operational processes to increase productivity, reduce costs, and streamline workflows.
Implement best practices for process efficiency and ensure adherence to operational standards.
Identify and address bottlenecks or inefficiencies in the operational flow. - Quality Control:
Monitor work quality to ensure compliance with organizational standards and customer expectations.
Conduct regular inspections and audits to verify that products, services, or operations meet quality standards.
Address any quality issues promptly and work with the team to find solutions. - Scheduling and Resource Management:
Create and manage employee schedules to ensure adequate staffing levels during peak times.
Oversee the allocation of resources, equipment, and materials to support daily operations.
Ensure that the team adheres to schedules and meets deadlines. - Health, Safety, and Compliance:
Ensure compliance with safety regulations, including health and safety protocols for the team.
Conduct safety training for employees and ensure that workplace hazards are identified and addressed.
Maintain records related to compliance, safety inspections, and incident reports. - Reporting and Documentation:
Maintain accurate records of operations, including inventory, production, and employee performance.
Generate regular reports on team performance, productivity, and other key operational metrics.
Report any issues or concerns to higher management and propose solutions for improvement. - Customer Service:
Ensure high levels of customer satisfaction by addressing complaints or concerns promptly.
Work with customer service teams to resolve any operational issues that affect customers.
Monitor customer feedback to identify areas for improvement in service delivery.
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