Facility Management Quality Assurance Lead

2 weeks ago


Dubai, Dubai, United Arab Emirates Agramhr Full time

About the Role

The Quality Assurance (QA) Manager for Facility Management is responsible for establishing and overseeing the QA function to ensure compliance with industry regulations, internal policies, and best practices. This role involves developing quality standards, conducting audits, and implementing continuous improvement initiatives across both hard and soft facility management services.

Key Responsibilities

  1. Develop and implement a comprehensive QA strategy and framework for the Facility Management Department.
  2. Define quality standards, procedures, and performance metrics to ensure compliance with regulatory and industry best practices.
  3. Create and maintain QA documentation, including policies, procedures, and manuals.
  4. Recruit, hire, and train a qualified QA team, ensuring expertise in facility management quality control.
  5. Provide leadership, mentorship, and performance evaluations to foster a culture of excellence and continuous improvement.

Core Duties & Responsibilities

1. Establish and Lead the Quality Assurance Function
  1. Oversee the implementation of QA processes across all facility management operations, including:
  2. Hard services: HVAC, electrical, plumbing, and other technical maintenance.
  3. Soft services: Housekeeping, landscaping, and related facility operations.
  4. Conduct regular audits and inspections to ensure compliance with established quality standards.
  5. Collaborate with internal departments and external vendors to address quality issues and implement corrective actions.
  6. Establish an annual audit schedule to systematically review and assess compliance with standards and procedures.
  7. Ensure all operations and transactions align with regulatory requirements and internal policies.
2. Performance Monitoring & Continuous Improvement
  1. Monitor and analyze QA metrics and performance data to identify trends and improvement areas.
  2. Develop and implement initiatives to enhance quality, efficiency, and service delivery.
  3. Stay updated with industry trends, emerging technologies, and advancements in QA best practices.
  4. Maintain detailed audit trails and documentation to support internal audits and compliance verification.


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