Director of Laboratory Operations

5 days ago


Dubai, Dubai, United Arab Emirates NMC Healthcare Full time

The role of Director of Laboratory Operations at NMC Healthcare is a key position that demands strategic leadership and operational excellence in the centralization and standardization of laboratory services across the UAE, Oman, and Qatar.

Key Responsibilities:

  • Craft and implement a visionary strategy for the centralization and standardization of laboratory services, ensuring alignment with the overall clinical strategy.
  • Lead the development and establishment of a central reference laboratory, enabling a unified and efficient testing process that supports the entire NMC group.
  • Assess and adapt to the evolving healthcare landscape in the UAE, ensuring our lab services are responsive to regional healthcare needs and trends.
  • Collaborate with key stakeholders both external and internal, including Corporate Leadership, Business General Managers, Regional SVPs, and Medical Directors to design and implement programs and services to address the needs of the clinical services for NMC.
  • Ensure that high quality and standard is maintained for the day-to-day services.
  • Develop and define key performance indicators for the performance of the physicians including all specialties within the laboratory services.

Quality Control and Business Growth:

  • Uphold stringent quality control measures and ensure adherence to all regulatory and accreditation standards.
  • Drive financial sustainability by optimizing cost structures and identifying revenue-enhancing opportunities.
  • Implement and monitor quality assurance programs to continually enhance laboratory accuracy and reliability.
  • Stay abreast of advancements in laboratory medicine, incorporating best practices and technological innovations.

Stakeholder Engagement and Reporting:

  • Engage effectively with internal and external stakeholders, including the Group Chief Clinical Officer, to ensure laboratory strategies are cohesive and support overall clinical objectives.
  • Report regularly on laboratory performance metrics, challenges, and strategic initiatives.
  • Ensure all KPIs are measured and accurately reported.
  • Engage all laboratory staff and perform an annual assessment of their performance.


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