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Guest Experience Manager

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full time
Key Responsibilities
  • Welcome guests and foster customer loyalty through friendly and personalized interactions.
  • Develop high-quality relationships with guests throughout their stay, ensuring that every interaction is positive and memorable.
  • Oversee and supervise guest arrivals and departures, ensuring that all transactions are processed efficiently and accurately.
  • Handle any guest complaints or contentious issues that may arise, using excellent communication skills to resolve these issues in a timely and professional manner.

To succeed in this role, you will need to have a strong customer service focus, excellent communication and problem-solving skills, and the ability to work well under pressure.