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Luxury Call Centre Lead

3 weeks ago

Dubai, Dubai, United Arab Emirates Hotels Full time

**Job Overview:**

We are looking for a highly skilled Guest Experience Supervisor to join our team at Waldorf Astoria Dubai International Financial Centre. The ideal candidate will have a proven track record of delivering exceptional customer service and have experience in a luxury hotel setting.

About the Role:

This is a challenging and rewarding role that requires strong leadership skills, attention to detail, and the ability to work under pressure. The Guest Experience Supervisor will be responsible for overseeing the Call Centre department and ensuring that our guests receive the highest level of service.

Key Skills and Qualifications:

  • Previous experience in a similar Call Centre role.
  • Strong administrative skills.
  • Excellent communication abilities.
  • A commitment to delivering high levels of customer service.
  • Confidence in handling phone interactions.
  • Proficiency in IT systems.