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Front Desk Ambassador

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels Full time
About the Role

This Front Desk Ambassador position is an exciting opportunity to deliver outstanding customer service and contribute to the success of our team.

  • Greet and Assist: Welcome guests and provide assistance with luggage, directions, and other requests.
  • Manage Guest Expectations: Ensure guests' needs are met, exceeding expectations whenever possible.
  • Collaborate with Team Members: Work closely with colleagues to ensure seamless service delivery and resolve any issues that may arise.
  • Maintain Knowledge: Stay up-to-date with hotel facilities, services, and promotions, sharing this knowledge with guests as needed.
Key Responsibilities
  • Deliver Exceptional Customer Service: Provide consistently professional, friendly, and engaging service to all guests.
  • Resolve Guest Issues: Address any guest complaints or concerns, escalating to management if necessary.
  • Contribute to Team Success: Collaborate with colleagues to achieve team goals and objectives.
  • Maintain a Positive Attitude: Demonstrate a positive and enthusiastic attitude, even in challenging situations.