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Customer Service Ambassador
3 weeks ago
Job Overview
We are seeking a skilled Customer Service Representative to join our team at Sharaf DG. As a key member of our sales and customer service team, you will be responsible for promoting and selling Etisalat plans to businesses, institutions, government entities, and Emirati customers.
About the Role
The ideal candidate will have a minimum of 2 years of experience in Sales/Customer Service/Front Desk and hold a Graduate degree. A certification in customer service is also highly desirable.
Key Responsibilities
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers, providing detailed information about plan features, benefits, and pricing.
- Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Recognize, document, and alert the team leader of trends in customer calls.
- Acknowledge and resolve customer complaints.
- Know our products inside and out so that you can answer questions.
- Keep records of customer interactions, transactions, comments, and complaints.
- Provide feedback on the efficiency of the customer service process.
Requirements
- Experience: Minimum 2-year experience in Sales/Customer Service/Front Desk.
- Educational Qualification: Graduate (preferred).
- Professional Certifications: Certification in customer service.
Skills and Abilities
- Excellent verbal and written communication skills.
- Strong team player.
- Listening skills.
- Multi-tasking.
- Problem solver.
- Computer proficiency.
