Rental Service Desk Operations Specialist

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pearl Consult Full time
Rental Service Desk Operations Specialist

Our client, a leading industrial firm, is seeking a skilled Rental Service Desk Operations Specialist to be based in Abu Dhabi. In this role, you will be responsible for scheduling operations specialists on site familiarizations and off-hire inspections, monitoring the delivery of machines, and preparing training/familiarization certificates for customer operators.

  • Scheduling Operations Specialists: Coordinate with site persons and sales managers to ensure timely delivery and collection of machines.
  • Preparing Training Certificates: Prepare training/familiarization certificates for customer operators and ensure they are properly filed.
  • Attending to Hire Desk Calls: Attend to incoming hire desk related calls and distribute them as required.
  • Preparing Hire Agreements: Prepare hire agreements and email/fax them to customers.
  • Following Up on Hire Agreements: Follow up on hire agreements and LPOs prior to delivery of machines.
  • Coordinating with Sales and Technical Teams: Coordinate with sales and technical teams to ensure machines are ready for delivery.
  • Ensuring Paperwork is Completed: Ensure all paperwork is completed and filed in coordination with the Workshop Manager.
  • Arranging Transport: Arrange the correct transport to deliver the machines.
  • Preparing Delivery Notes: Prepare delivery notes and provide them to the transporter.
  • Maintaining Utilization Reports: Maintain current utilization reports, ops supervisor schedule reports, and equipment availability reports.
  • Collecting Acknowledgement: Collect acknowledgement from customers and update the daily movement sheet.
  • Preparing Job Files: Prepare job files against each machine and file the documents including delivery notes and acknowledgements.
  • Forwarding Information: Forward information to the accounts department and update the daily movement sheet.
  • Scheduling Off-Hire Notes: Schedule and prepare off-hire notes as per instructions from customers and sales staff.
  • Arranging Transport for Return: Arrange transport to return equipment back in coordination with customers.
  • Inspecting Faxes: Inspect faxes and liaise with sales and technical staff for coordination of each specific job.
  • Preparing Off-Hire Notes: Prepare off-hire notes and deliver the appropriate files to the accounts department to generate invoices.
  • Maintaining Machine Movement Sheets: Maintain machine movement sheets and cross-check transport invoices.
  • Preparing Damage Reports: Prepare damage reports and estimate costs in coordination with the technical department and sales staff.
  • Assisting in Payment Follow-Up: Assist in follow-up payment of damaged equipment invoices.
  • Recording Client Details: Record required details for clients who have completed equipment familiarization from operations supervisors.
  • Preparing Finance Reports: Prepare any relevant month-end finance reports to assist the accounts department.
  • Maintaining Live Reports: Maintain and update live reports, MAT tool, transport recovery sheet, priority machine list, rental log inquiries, defleet machine status, and damage recovery log.
  • Using Machine Availability Tool: Efficiently and discipline use of the Machine Availability Tool and relevant key performance indicators reports completion.

Requirements

  • Degree or Diploma in Engineering/Management: Minimum 5 years of experience.
  • ERP Experience: Essential.
  • Leadership and Supervisory Skills: Required.
  • Enthusiastic and Self-Motivated: Team player with excellent communication and people management skills.
  • Negotiation Skills: Required.
  • Computer Literate: Proficiency in MS Office.
  • Fluent in English: Reading, writing, and speaking.

To view other requirements, please visit our website.



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