Rental Service Desk Operations Specialist
3 weeks ago
Our client, a leading industrial firm, is seeking a skilled Rental Service Desk Operations Specialist to be based in Abu Dhabi. In this role, you will be responsible for scheduling operations specialists on site familiarizations and off-hire inspections, monitoring the delivery of machines, and preparing training/familiarization certificates for customer operators.
- Scheduling Operations Specialists: Coordinate with site persons and sales managers to ensure timely delivery and collection of machines.
- Preparing Training Certificates: Prepare training/familiarization certificates for customer operators and ensure they are properly filed.
- Attending to Hire Desk Calls: Attend to incoming hire desk related calls and distribute them as required.
- Preparing Hire Agreements: Prepare hire agreements and email/fax them to customers.
- Following Up on Hire Agreements: Follow up on hire agreements and LPOs prior to delivery of machines.
- Coordinating with Sales and Technical Teams: Coordinate with sales and technical teams to ensure machines are ready for delivery.
- Ensuring Paperwork is Completed: Ensure all paperwork is completed and filed in coordination with the Workshop Manager.
- Arranging Transport: Arrange the correct transport to deliver the machines.
- Preparing Delivery Notes: Prepare delivery notes and provide them to the transporter.
- Maintaining Utilization Reports: Maintain current utilization reports, ops supervisor schedule reports, and equipment availability reports.
- Collecting Acknowledgement: Collect acknowledgement from customers and update the daily movement sheet.
- Preparing Job Files: Prepare job files against each machine and file the documents including delivery notes and acknowledgements.
- Forwarding Information: Forward information to the accounts department and update the daily movement sheet.
- Scheduling Off-Hire Notes: Schedule and prepare off-hire notes as per instructions from customers and sales staff.
- Arranging Transport for Return: Arrange transport to return equipment back in coordination with customers.
- Inspecting Faxes: Inspect faxes and liaise with sales and technical staff for coordination of each specific job.
- Preparing Off-Hire Notes: Prepare off-hire notes and deliver the appropriate files to the accounts department to generate invoices.
- Maintaining Machine Movement Sheets: Maintain machine movement sheets and cross-check transport invoices.
- Preparing Damage Reports: Prepare damage reports and estimate costs in coordination with the technical department and sales staff.
- Assisting in Payment Follow-Up: Assist in follow-up payment of damaged equipment invoices.
- Recording Client Details: Record required details for clients who have completed equipment familiarization from operations supervisors.
- Preparing Finance Reports: Prepare any relevant month-end finance reports to assist the accounts department.
- Maintaining Live Reports: Maintain and update live reports, MAT tool, transport recovery sheet, priority machine list, rental log inquiries, defleet machine status, and damage recovery log.
- Using Machine Availability Tool: Efficiently and discipline use of the Machine Availability Tool and relevant key performance indicators reports completion.
Requirements
- Degree or Diploma in Engineering/Management: Minimum 5 years of experience.
- ERP Experience: Essential.
- Leadership and Supervisory Skills: Required.
- Enthusiastic and Self-Motivated: Team player with excellent communication and people management skills.
- Negotiation Skills: Required.
- Computer Literate: Proficiency in MS Office.
- Fluent in English: Reading, writing, and speaking.
To view other requirements, please visit our website.
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