Cloud Solutions Architect

2 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates WebCastle Technologies Full time

WebCastle Technologies Overview

We are a cutting-edge technology company that empowers businesses to harness the full potential of Amazon Web Services (AWS). As a leader in cloud solutions, we strive to provide top-notch services that drive innovation and growth for our customers.

About the Role

We are seeking an exceptional Technical Account Manager to join our team. In this role, you will be responsible for crafting and executing strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, driving discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

Key Responsibilities

  • Advise on solutions, providing technical guidance and advocacy for the customer
  • E nsure AWS environments remain operationally healthy while reducing cost and complexity
  • Develop trusting relationships with customers, understanding their business needs and technical challenges
  • Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession
  • Consult with partners from developers through to C-suite executives
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
  • Proactively find opportunities for customers to gain additional value from AWS
  • Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
  • Solve various problems across different customers as they migrate their workloads to the cloud

Requirements

  • 3+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute / storage / networking / CDN / databases / DevOps / big data and analytics / security / applications development in a distributed systems environment


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