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Retail Business Development Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Elevon Core Full time

Elevon Core is a luxury retail experience provider that has been inspiring, exhilarating, and delighting customers for over six decades.

Our journey began with a focus on creating unique experiences through our portfolio of eight owned brands and over 300 international brands in the beauty, fashion, art de vivre categories. We have since expanded our expertise into new categories of luxury watches, jewelry, and eyewear.

At Elevon Core, every step we take is centered around our customers. We constantly reinvent ourselves and focus on innovation to provide exceptional experiences at our 750 experiential retail stores online and through mobile apps. Each touch point is designed to delight our customers.

We are proud to be ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work, thanks to the cohesive efforts of our 14,000 skilled and talented professionals across seven countries. To further accelerate our innovation journey, we have established The Greenhouse, an innovation hub that serves as an incubator space and accelerator for startups and small businesses in the region and internationally.

Key Responsibilities:
  • Drive business growth by leading by example and representing the brand's values and philosophy through all activities and interactions with customers and team members.
  • Define, execute, and monitor the store action plan to achieve sales targets and key performance indicators (KPIs).
  • Build strong relationships with customers and create future selling opportunities by managing the customer database.
  • Stay ahead of the latest trends, products, and competitors and share feedback with relevant stakeholders in the back-office team.
  • Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
Team Leadership and Development:
  • Provide a clear vision to the team about the business and store vision and key directions.
  • Identify, recruit, develop, and retain strong talents.
  • Create a positive work environment based on trust, respect, and fairness and be the voice of the employees when needed.
  • Act as a coach for the team members and promote growth mindset by leveraging available learning tools and platforms.
  • Ensure performance improvement plans are discussed and documented in a transparent manner.
Customer Experience:
  • Develop the omnichannel mindset among the team by promoting different touchpoints of the customer experience.
  • Use clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences.
  • Recruit new clients and convert them into loyal VIP customers by providing excellent experiences and networking.