Performance Improvement Analyst

2 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time
About Us

Eyad Alharbi, Group Chief Executive Officer, said: 'We are committed to delivering an exceptional customer experience at every touchpoint.' Our Journey 2030 strategy aims to double our fleet size and triple the number of customers over the next six years. We're looking for talented individuals who share our vision and passion for delivering world-class service.

As a Quality Administrator, you will play a vital role in ensuring the delivery of high-quality products and services to our customers. You will monitor and analyze voice/non-voice activities, identify areas for improvement, and implement corrective actions to drive consistency and excellence in service quality.

Key Responsibilities:

  1. Monitor and evaluate new and existing agents' performance through call auditing, data analysis, and business deliverables review.
  2. Communicate results to the Senior Quality Officer, recommending corrective actions and process improvements.
  3. Provide recommendations to close gaps in service quality, including process redesign, training, and performance management.
  4. Drive quality standards in delivery of products and services across the vendor organization.

About Etihad Airways

Etihad Airways is a leading global airline operating one of the youngest and most modern fleets in the skies. With its home base in Abu Dhabi, UAE, the airline connects passengers to destinations around the world, providing unparalleled service quality and passenger comfort.



  • Abu Dhabi, Abu Dhabi, United Arab Emirates Core42 Full time

    About UsCore42 is an Abu Dhabi-based company dedicated to harnessing the power of artificial intelligence and cloud computing to drive innovation and growth.With a focus on developing and deploying holistic and scalable AI solutions, we operate across multiple verticals, including healthcare, energy, finance, infrastructure, and data analytics.Job...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Edge Group Full time

    About the RoleWe are seeking a highly skilled Quality Improvement Analyst to join our team at Edge Group. As a key member of our organization, you will be responsible for driving continuous improvement across the business by developing innovative digital solutions and optimizing processes.Key ResponsibilitiesData Analysis and Reporting: Develop insightful...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Accountability Authority Full time

    Job SummaryWe are seeking a highly motivated and experienced Performance Improvement Lead to join our Employee Development team at Abu Dhabi Accountability Authority (ADAA). As a key member of our HR department, you will play a critical role in shaping the organization's human capital strategy and driving business results through effective performance...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Micheal Page Full time

    Micheal Page is committed to delivering exceptional service to our clients, and we are seeking a talented Educational Specialist to join our team.About the PositionThis is an exciting opportunity to work with a top-tier local government entity in Abu Dhabi, contributing to the development of a high-performing workforce.Key AccountabilitiesConduct...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates The Barton Partnership Full time

    Portfolio Performance Improvement ManagerWe are seeking an experienced Portfolio Performance Improvement Manager to join our team at The Barton Partnership. As an Operating Partner, you will drive operational efficiency, standardise best practices, and collaborate with portfolio companies to achieve business goals.Responsibilities:Improve Operational...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates The Barton Partnership Full time

    Job DescriptionThis Corporate Performance Improvement Manager position requires a seasoned professional to drive operational excellence and transformation across a diverse portfolio of companies. The successful candidate will design and implement strategies to optimise operational performance, develop frameworks to standardise best practices, and advise...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full time

    About the RoleThe Compliance and Performance Improvement Specialist is responsible for ensuring that Skills Hub Recruitment Solutions adheres to internal policies and external regulations, as well as monitoring and improving operational performance.Key Responsibilities:Compliance Monitoring and EnforcementDevelop and implement compliance programs to ensure...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time

    PMO Analyst PositionJoin Al Nahiya Group as a PMO analyst and contribute to our data-driven culture. In this role, you'll analyze project data to identify areas of improvement, developing recommendations to drive project success.About the TeamOur data insights team is comprised of experienced professionals dedicated to delivering high-quality analytics...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    **Job Description**We are seeking a highly skilled and experienced Learning and Performance Improvement Expert to join our team. In this role, you will be responsible for designing and implementing learning strategies and plans that address the needs of our employees.You will work closely with management to identify training needs and develop programs that...

  • Lead Data Analyst

    3 hours ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates 3Dimension Full time

    Job DescriptionAs a Senior Sport Scientist and Data Analyst at 3Dimension, you will be responsible for overseeing fitness programs, developing and implementing data-driven strategies, and supervising a team of trainers. You will work closely with stakeholders to ensure alignment and effective communication.Responsibilities:Oversee and optimize fitness...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Nabtaker Full time

    Required Skills and Qualifications:Demonstrated ability to provide visionary leadership for the organization.Developed skills in implementing operational policies and procedures to ensure effectiveness and efficiency.Strong collaboration skills, particularly in recruitment processes.Cultivated talent in creating high-performing company cultures.Audit and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates BITECH Middle East Full time

    We are seeking a highly skilled Service Level Agreement Analyst to join our team at BITECH Middle East. As an SLA Analyst, you will be responsible for analyzing performance data and identifying areas for improvement.The key tasks of this role include:Developing and Maintaining SLA ReportsMonitoring Service Delivery PerformanceAnalyzing Data to Identify...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Job Opportunity: Business Analyst Abu DhabiWe are seeking an experiencedBusiness Analystto join a dynamic team inAbu Dhabi If you have a passion for data analysis, business intelligence, and process optimization, this role is perfect for you.Key Responsibilities:Gather and analyze data from both internal and external sources.Prepare insightful statistics to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates BITECH Middle East Full time

    The SLA Analyst will be responsible for managing Service Level Agreements (SLAs) within ServiceNow, ensuring timely and accurate tracking of performance metrics. Key tasks include automating SLA and KPI reporting, monitoring service delivery against agreed-upon targets, and analyzing performance data to identify areas for improvement. The role involves...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Alexander Ash Consulting Full time

    Alexander Ash are currently seeking a Cloud Governance Analyst on behalf of a leading bank in the UAE. As a Cloud Analyst, you will be responsible for analyzing and optimizing cloud computing environments to ensure efficient resource utilization, performance, and cost-effectiveness. Responsibilities: Works with CCOE team members and include the new demands...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates iLink Digital Full time

    Looking for a challenging and rewarding role that will allow you to make a meaningful impact? As a business analyst at iLink Digital, you will work with our clients to identify and implement solutions that drive lasting improvements. You'll join one of our offices around the world to collaborate with our clients and work on challenges that require...

  • Data Analyst

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full time

    Data Analyst in Zayed City, UAEThis is an exciting opportunity for a Data Analyst to join our team in Zayed City. We are looking for an experienced, dynamic, and reliable person to join our team with a salary of 1200.In this position, you will be responsible for monitoring and evaluating data trends, analyzing customer data, and identifying areas of...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates CAPITEX Full time

    Required Qualifications:Educational Background: Bachelor's degree in Business Administration, Engineering, or a related field preferred. Quality management certifications (e.g., Six Sigma, Lean) are advantageous.Professional Experience: Proven background in quality assurance for customer experience, with knowledge of customer service quality criteria.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Elevon Core Full time

    Your Impact Within Our FirmIn this role, you will accelerate the development of your leadership skills and contribute to creating positive, enduring change in the world. You will receive training and coaching on how to better structure ambiguous problems, use data and logical reasoning, and communicate effectively with diverse teams.Our culture is...

  • Financial Analyst

    5 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Crown International Full time

    Crown International is seeking a skilled Financial Analyst to join its team in Abu Dhabi. The successful candidate will be part of the finance shared service centre (FSSC), supporting administration worldwide in various areas of accounts.As a Financial Analyst, you will work from our Abu Dhabi office and be part of a diverse team of around 75 people from...