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Senior Personal Shopping Expert

2 months ago

Dubai, Dubai, United Arab Emirates Chalhoub Group Company Full time

The Chalhoub Group Company is seeking a highly skilled and customer-focused Senior Personal Shopping Expert to join our team. As a Senior Personal Shopping Expert, you will play a crucial role in providing exceptional customer service and ensuring that our customers receive the best possible shopping experience.

  • Customer Service Expertise: Provide personalized advice and guidance to customers to help them make informed purchasing decisions.
  • Order Management: Assist customers with placing orders and making payments via various channels, ensuring seamless and efficient transactions.
  • Issue Resolution: Respond promptly and effectively to customer complaints and requests, resolving issues in a professional and courteous manner.
  • Product Knowledge: Advise customers on suitable substitutes for discontinued or unavailable products, ensuring that they receive the best possible alternatives.
  • Reporting and Communication: Report customer issues, supply shortages, and inferior products to Management immediately, facilitating effective communication and resolution.

About the Role: As a Senior Personal Shopping Expert, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and driving sales growth. You will work closely with our customers to understand their needs and preferences, providing tailored solutions to meet their expectations.

Requirements: To be successful in this role, you will need to possess excellent communication and interpersonal skills, a strong understanding of customer service principles, and the ability to work in a fast-paced environment. You will also need to be proficient in handling customer complaints and issues, and have a keen eye for detail to ensure accurate order processing and reporting.