Technical Process Optimization Lead
3 days ago
About Tap Payments
We are revolutionizing online payments across the MENA region by connecting businesses with simple unified payment experiences.
The Operations Team plays a crucial role in ensuring the smooth functioning of our organization. This team is multifaceted, consisting of both technical and non-technical support professionals who work collaboratively to manage day-to-day operations, resolve issues, and provide essential support to internal and external stakeholders.
As a key member of our team, you will:
- Lead the design, implementation, and optimization of internal processes across various departments to ensure smooth operations and scalability.
- Develop and standardize workflows to improve efficiency, reduce costs, and enhance customer satisfaction.
- Collaborate with cross-functional teams to ensure operational needs align with business goals.
- Oversee and manage integrations with external vendors such as email and SMS service providers, CRM systems, and other third-party solutions used in the operations and customer experience process.
- Work closely with technical teams and vendors to ensure that integrations are seamless, up-to-date, and meet the operational requirements of the business.
What we're looking for:
- Bachelor's degree in Business, Engineering, Information Technology, or a related field (Master's preferred).
- 5 years of experience in operations management, ideally within fintech, payments, or a related technology-driven industry.
- Proven experience with payment gateways, payment processing systems, and APIs.
- Strong technical understanding of payment technologies and integration tools.
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