Technical Process Optimization Lead

3 days ago


Dubai, Dubai, United Arab Emirates Tap Payments Full time

About Tap Payments

We are revolutionizing online payments across the MENA region by connecting businesses with simple unified payment experiences.

The Operations Team plays a crucial role in ensuring the smooth functioning of our organization. This team is multifaceted, consisting of both technical and non-technical support professionals who work collaboratively to manage day-to-day operations, resolve issues, and provide essential support to internal and external stakeholders.

As a key member of our team, you will:

  • Lead the design, implementation, and optimization of internal processes across various departments to ensure smooth operations and scalability.
  • Develop and standardize workflows to improve efficiency, reduce costs, and enhance customer satisfaction.
  • Collaborate with cross-functional teams to ensure operational needs align with business goals.
  • Oversee and manage integrations with external vendors such as email and SMS service providers, CRM systems, and other third-party solutions used in the operations and customer experience process.
  • Work closely with technical teams and vendors to ensure that integrations are seamless, up-to-date, and meet the operational requirements of the business.

What we're looking for:

  • Bachelor's degree in Business, Engineering, Information Technology, or a related field (Master's preferred).
  • 5 years of experience in operations management, ideally within fintech, payments, or a related technology-driven industry.
  • Proven experience with payment gateways, payment processing systems, and APIs.
  • Strong technical understanding of payment technologies and integration tools.


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