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Senior Experience Manager

1 month ago

Dubai, Dubai, United Arab Emirates Amazon Full time
Drive Global Connections and Excellence

As a Senior Experience Manager at Amazon, you will play a key role in driving global connections across key Emerging Marketplace leaders and program owners to identify synergies and create best practices sharing.

Key Responsibilities:
  • Coordinate Large-Scale Projects: Create mechanisms to coordinate a large group of local stakeholders to drive impactful projects to completion.
  • Identify and Analyze Data: Identify and analyze data on a frequent basis to isolate issues, drive improvements with local and global teams, and prioritize competing program opportunities.
  • Set Up Performance Mechanisms: Set up performance mechanisms and track performance.
  • Conceptualize and Drive Program Changes: Conceptualize and drive program changes.
  • Drive Adoption of Internal Mechanisms: Drive adoption of internal mechanisms and seller-facing tools that drive long-term benefit.
  • Address Barriers and Solve Problems: Addressing barriers through problem-solving and coordination with stakeholders.
  • Gain Support for Your Strategy: Gain support for your strategy from stakeholders by writing narratives and influencing peers and senior leadership.
  • Create Goals and Track Progress: Creating goals and related metrics, track progress, and manage through obstacles to achieve your objectives.
  • Communicate Performance and Improvement Areas: Communicating performance, articulating root-cause analysis and linking to specific improvement areas.
  • Incorporate Best Practices and Lessons Learned: Incorporate best practices and lessons learned from other geographies or local competitors to define best-in-class customer experience.
  • Anticipate Bottlenecks and Provide Escalation Management: Anticipate bottlenecks, provide escalation management, make tradeoffs and balance the business needs versus technical constraints.