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Restaurant Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time
Job Description

We are seeking a skilled Restaurant Supervisor to join our team at IHG Hotels & Resorts. As a key member of our dining operations, you will be responsible for leading and motivating the restaurant team to deliver exceptional service to our guests.

Responsibilities
  • Team Supervision & Leadership: Ensure that all employees are performing to the highest standards of service and hospitality. Provide support and guidance to servers, hosts, and kitchen staff during daily operations.
  • Guest Service Management: Monitor guest satisfaction levels and address any guest concerns or complaints promptly and professionally.
  • Shift Management: Oversee restaurant operations during your shift, including managing seating arrangements and ensuring a seamless flow of service from the front of the house to the kitchen.
  • Staff Training & Development: Assist in the training and development of new employees, ensuring all team members are knowledgeable about the menu, restaurant procedures, and guest service expectations.
  • Quality Control & Standards Compliance: Ensure that the restaurant maintains the highest standards of cleanliness, presentation, and food quality.
Requirements
  • Presentation: Possess a presentable personality and hospitality traits.
  • Capability: Ability to work in a dynamic, high-energy environment while maintaining a calm and professional demeanor.
  • Interaction: Interaction with a diverse international clientele and a team of skilled restaurant professionals.
  • Knowledge: In-depth knowledge of restaurant operations, customer service standards, and team management.