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Fine Dining Waiter Leader

3 weeks ago

Dubai, Dubai, United Arab Emirates The First Group Full time
Service Leader Role
The First Group is seeking an accomplished Head Waiter to take charge of our restaurant's service team. As the leader, you will be responsible for delivering exceptional guest experiences through efficient service delivery, supervising a team of waitstaff, and maintaining high standards of professionalism and customer satisfaction.

Key Tasks
  1. Serve as a role model for the waitstaff team, demonstrating high levels of service, professionalism, and customer satisfaction.
  2. Lead by example, training and supervising the waitstaff team to maintain high standards of service and customer satisfaction.
  3. Coordinate service flow during meal periods, ensuring timely presentation of dishes and smooth delivery of orders.
  4. Regularly check in with guests to gauge satisfaction and address any concerns or complaints promptly and professionally.
  5. Maintain the cleanliness and organization of the dining area, adhering to hotel standards.
  6. Take orders accurately and relay them to the kitchen in a timely manner, ensuring efficient delivery of orders.
  7. Provide guidance on wine, beverages, and pairings that complement meals, serving drinks according to hotel standards.
  8. Train new staff, familiarizing them with menus, service standards, and operational procedures.
  9. Assist with maintaining adequate stock levels of service materials and equipment.
  10. Ensure compliance with food safety and hygiene regulations at all times.