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Complex Case Resolution Expert

2 weeks ago

Dubai, Dubai, United Arab Emirates United Elite Company Full time

About Our Organization

United Elite Company is a leading organization in the industry, committed to delivering exceptional customer experiences.

The Position

We're looking for a skilled Complex Case Resolution Expert to join our team. In this role, you'll be responsible for resolving complex cases and working closely with colleagues to optimize workflow and ensure seamless customer support.

Key Responsibilities:

As a Complex Case Resolution Expert, your main responsibilities will include:

  • Reviewing and resolving high-priority or complex cases in our system
  • Collaborating with colleagues to optimize workflow and resolve cases efficiently
  • Providing guidance and support to junior team members
  • Maintaining accurate records and updating our knowledge base

Requirements:

To excel in this role, you'll need:

  • A graduate degree (females only)
  • 2-4 years of experience in the Banking sector
  • Exceptional problem-solving and analytical skills
  • Strong communication (written and verbal) skills
  • Collaboration and teamwork skills
  • A basic understanding of financial systems and bank-related processes

What We Offer:

At United Elite Company, we provide a dynamic work environment, ongoing training and development opportunities, and a range of benefits, including:

  • A competitive salary
  • Ongoing career progression opportunities
  • A supportive team culture