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Help Desk Engineer

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Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time
Role Summary

We are seeking a help desk engineer to provide technical support for hardware, software, and end-user infrastructure.

  • Key Responsibilities:
  • Receive and address user requests and incidents escalated by the service desk or end-users.
  • Provide level 1 and level 2 technical support for hardware (desktops, laptops, printers, scanners), software, and OS-related issues.
  • Escalate complex issues to vendors or level 3 support when necessary.
  • Deliver consistent updates on incident resolution and ticket status.
  • Execute onsite installation, configuration, upgrades, and repairs for user equipment.
  • Support AV, meeting room, and classroom equipment.
  • Provide assistance for office automation tools and approved business applications.
  • Conduct basic network tasks such as patch cable replacements and network troubleshooting under guidance.
  • Assist in onsite implementation of approved infrastructure changes.
  • Support asset tracking by performing inventory audits and maintaining records.
Essential Requirements
  • Minimum 3–5 years of experience in IT support, field services, or desktop support roles.
  • Proven experience in troubleshooting Windows operating systems, office applications, and end-user hardware.
  • Hands-on experience with installation and support of printers, scanners, and other peripherals.
  • Familiarity with basic network support tasks and infrastructure coordination.
  • Prior experience in the telecom industry is highly preferred.
  • Strong communication skills and a customer-oriented approach.
  • Ability to work independently and travel to remote sites as needed.