Hotel Receptionist with a Passion for Excellence
5 days ago
At Premier Inn Hotels LLC, we are seeking a highly skilled and dedicated Hotel Receptionist to join our team in Dubai. As the first point of contact for our guests, you will be the face of our hotel, providing exceptional customer service and ensuring that every guest feels welcome and valued.
Main responsibilities include:
- Greet and welcome guests, visitors, and suppliers, answering telephone calls and providing a warm timely welcome in line with our brand standards.
- Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area to provide accurate information to guests.
- Ensure payments are made according to cash handling procedures and process all reservations and cancellations accurately and efficiently.
- Identify corporate leads and build long-term relationships.
- Drive online name mentions and promote customer feedback.
- Understand online guest feedback and explore options for improvement.
- Carry out general office duties including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationery.
- Effectively communicate with all departments on all guest requests and complaints for smooth service delivery.
Requirements:
- Candidate must have a customer-oriented approach.
- Excellent communication skills are essential.
- Strong attention to detail is required.
- Flexible, agile, and able to work under pressure.
- Able to work both independently and in a team.
- Proactive and excellent organizational skills.
- Able to provide exceptional customer service to our guests.
Benefits:
We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and hours that offer you a work-life balance. We value our employees and offer opportunities for growth and development within the company.
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