IT Infrastructure Specialist

2 days ago


Dubai, Dubai, United Arab Emirates Bitoasis Full time

We are seeking a detail-oriented and efficient IT Support Specialist to join our team in Dubai, United Arab Emirates. As an IT Support Specialist, you will play a crucial role in maintaining our organization's technology infrastructure and providing exceptional technical support to our employees.

Key Responsibilities:
  • Troubleshoot and resolve IT-related issues through our ticketing system, ensuring timely and effective solutions.
  • Provide first-level support for hardware, software, and network-related problems, including Windows and Mac operating systems.
  • Collaborate with the IT team to improve support processes and enhance user experience.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science or Information Technology and at least 5 years of experience in IT support or a similar role.
  • Proficiency in Windows and Mac operating systems, as well as strong knowledge of networking protocols and troubleshooting techniques.
  • Experience with IT security best practices and implementation, including CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred).
Additional Requirements:
  • Immediate availability is a plus.
  • Living in Dubai is required.


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