Holiday Accommodation Representative

6 days ago


Dubai, Dubai, United Arab Emirates Livbnb LLC. Full time

About Livbnb: Our mission is to deliver exceptional customer service and create unforgettable lodging experiences for our guests. We offer a range of luxurious properties across Dubai, tailored to meet the needs of tourists and business travelers alike.

Job Description:

As a Reservations Agent at Livbnb, you will be responsible for managing daily reservation inquiries, processing reservations, and providing detailed information about our properties and services.

Responsibilities:
  1. Handle daily reservation inquiries via phone and email, ensuring timely responses and resolutions.
  2. Provide accurate and detailed information about property availability, pricing, and amenities to meet guest expectations.
  3. Process reservations efficiently, confirming all details with guests and communicating clearly.
  4. Collaborate with the property management team to update booking schedules and resolve any issues that may arise.
  5. Maintain up-to-date knowledge of all Livbnb properties, special promotions, and the local area to enhance guest experience.

Requirements:

  1. High school diploma or equivalent; further education in hospitality or a relevant field is advantageous.
  2. Previous experience in customer service, hospitality, or reservations is highly valued.
  3. Excellent communication and interpersonal skills, with proficiency in English; additional languages are an asset.
  4. Strong organizational skills and attention to detail to ensure accuracy and efficiency.
  5. Ability to handle stressful situations professionally and maintain a positive attitude.


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