Assistant Department Head

3 days ago


Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time
Customer Service and Operations Manager | Robinson & Co (Singapore) Pte Ltd

Al-Futtaim Group's mission is to enrich the lives and aspirations of their customers every day. By upholding values of respect, excellence, collaboration and integrity, they continue to grow and expand, responding to changing customer needs within the societies they operate.

This role plays a critical part in assisting the line manager in running the department or store effectively, overseeing staff, training and developing them, and substituting for the line manager when required. Maintaining a high standard of customer service and leading by example is crucial.

Main Responsibilities

  1. Deliver exceptional customer service - Excellent product knowledge, ability to handle difficult situations efficiently, provide customer satisfaction.
  2. Assist the store manager with day-to-day operations.
  3. Train new employees on POS systems.
  4. Excellent product knowledge - Be aware of products being sold, train new employees, increase revenue through add-on sales and correctly identify required products for customers.
  5. Manage Receiving Deliveries - Follow procedure, supervise and ensure accurate processes are in place. Investigate discrepancies.
  6. Administration Procedures - Full knowledge of cash handling process, adherence to policies, high accuracy when dealing with cash and banking activities.

Key Qualifications

  1. A result-driven individual.

Requirements

  1. Completed full-time education to a High school level.
  2. Minimum 3+ years experience either in a retail environment or previous supervisory role in a service industry.

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