Operations Manager
3 weeks ago
At Talent Pal, we are seeking an experienced Operations Manager to lead our express operations team. As a key member of our management team, you will be responsible for driving productivity and resource optimization to meet operational goals, ensuring quality, safety, and regulatory standards are maintained.
Key Responsibilities:- Develop and implement operational strategies, policies, and procedures to achieve service quality and revenue objectives.
- Manage top-line express operational activities, ensuring the right people with the right skills are assigned to accomplish tasks.
- Provide leadership and direction to the express operations team, focusing on performance management, upskilling, and recognizing development needs.
- Develop and maintain professional relationships with internal and external departments to support department objectives.
- Evaluate team performance against established goals and objectives, providing meaningful and constructive feedback.
- Manage conduct and conflict within the team, ensuring consistency and objectivity.
- Lead monthly team meetings to investigate audits and corrective actions, ensuring safety, security, and regulatory standards are applied.
- Ensure all safety incidents and accidents are investigated effectively, providing guidance and ensuring adherence to regulatory obligations.
- Prepare daily hub operations and express hub service level reports, recommending changes to maintain and improve express service delivery.
- Recommend changes to Standard Operating Procedures as appropriate, encouraging teams to participate in continuous improvement initiatives.
- Ensure all deviations are handled, recorded, and escalated as per controlled documents, ensuring compliance with internal and external requirements.
- Provide operational policy guidelines to express operations staff, ensuring uniformity of courier and express operations standards.
- Ensure GHA and other service suppliers/partners are briefed regarding Emirates requirements and service levels, monitoring and overseeing service provision.
- Develop and implement revenue-generating strategies for express-related operational activities, in accordance with Company policies and SkyCargo's overall commercial orientation.
- Manage various administrative functions, interacting with governmental authorities for licensing and compliance with legal procedures and documentation.
- 8 years of experience in express/courier/logistics, with at least 5 years at a supervisory/management level.
- Educated to Degree (or equivalent) with a qualification in logistics and operations management or similar.
- Knowledge of global express operations, local area cargo environment, including customs formalities.
- Proven ability to lead and develop staff.
- PC-based skills, including Microsoft Word/Excel/Email.
- Fluency in English and the language of the country you are working in.
Join us in a management role and enjoy an attractive tax-free salary, generous travel benefits, discounted flights and hotel stays, excellent leave and healthcare package, transport benefits, life insurance, and more.
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