Maintenance Operations Manager

5 days ago


Dubai, Dubai, United Arab Emirates Otis Elevator Co. Full time
Job Description

The role of the Maintenance Operations Manager is to oversee and manage the day-to-day service field operations within a designated geographical area. This includes managing call backs, preventive/reactive maintenance, repair, and modernization activities. The individual in this role acts as the second level of technical support, ensuring all service/maintenance operations are conducted within defined procedures. Additionally, they conduct safety audits to guarantee compliance with Otis's established policies and procedures.

Main Responsibilities:
  1. Provide management information and insights on various aspects of work area performance to facilitate informed decision-making.
  2. Foster a culture of following relevant departmental policies, processes, standard operating procedures, and instructions to ensure consistency and control.
  3. Directly manage team employees to achieve zero accidents, low call back rates, reduced labor and spare parts consumption, and minimal cancellations.
  4. Cascade organizational plans into individual accountabilities by distributing tasks fairly among team members.
  5. Conduct site visits to assess safety at client locations, ensuring that service/maintenance operations adhere to OTIS safe working procedures and other applicable requirements.
  6. Analyze performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) to devise corrective actions aimed at enhancing team performance.
  7. Nurture close relationships with both employees and customers to maximize customer satisfaction.
  8. Act as secondary support for technical issues.
  9. Monitor team utilization against planned targets to optimize productivity.
  10. Offer assistance and coaching to junior colleagues during service/maintenance operations at client sites, helping them develop their skills further.
  11. Organize and supervise team activities to promote self-management and continuous improvement.


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