Logistics Operations Coordinator

1 month ago


Dubai, Dubai, United Arab Emirates manpower middle east Full time
Job Title: Logistics Operations Specialist

We are seeking a highly skilled Logistics Operations Specialist to join our team at Manpower Middle East. As a key member of our logistics team, you will be responsible for managing customer accounts, handling high volumes of phone calls, and maintaining relationships with carriers and customers.

Key Responsibilities:
  • Manage customer accounts and resolve any issues that may arise.
  • Handle a high volume of inbound and outbound phone calls, providing exceptional customer service to customers and carriers.
  • Maintain relationships with carriers and customers, ensuring smooth logistics operations.
  • Provide shipment quotes and set up shipments as required by customers.
  • Utilize excellent multitasking skills to manage multiple tasks and software programs.
  • Represent our company professionally, setting a high standard for our employees.
Requirements:
  • High-quality written and verbal communication skills.
  • Ability to adapt to changes in the work environment.
  • Accurate and able to produce quality work and excellent reasoning skills.
  • Quality decision-making.
Qualifications and Experience:
  • A minimum of 5 years' experience in a similar role in the UAE (Air/Sea).
  • A graduate in any business or analytical background.
  • Previous customer service or call center experience required in a logistics firm.
  • Reasoning ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Language Skills: Excellent English speaking (written/verbal). If you speak any CIS countries languages, it's a plus.


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