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Senior CX Insights Analyst

1 week ago

Dubai, Dubai, United Arab Emirates Delivery Hero Full time
Key Responsibilities

You will be responsible for monitoring and reporting on key CX metrics, identifying unusual patterns in customer behavior, and supporting initiatives that impact budgets, customer retention, and order frequency.

CX Insights and Data Analysis:

  1. Extract meaningful insights from large datasets using advanced Excel skills.
  2. Work with data teams to define new CX metrics and design automated dashboards.
  3. Identify opportunities to enhance customer experience through data analysis and insights.

CX Performance Monitoring & Reporting:

  1. Develop and maintain dashboards that track trends, KPIs, and operational metrics.
  2. Ensure data accuracy and consistency in reporting across teams.