Executive Guest Experience Coordinator
1 week ago
Career Opportunities at Jumeirah Beach Hotel
We are seeking a highly motivated and experienced Guest Service Executive to join our team of Guest Relations at Jumeirah Beach Hotel. As a key member of the Guest Relations Operation, you will play a vital role in ensuring that our guests receive exceptional customer service, from initial arrival to departure.
Main Duties:
- To deliver exceptional customer service to all arriving guests, ensuring a smooth check-in process and addressing any concerns or queries promptly.
- To maintain accurate records of guest preferences, special occasions, and room assignments, ensuring seamless communication between departments.
- To handle guest requests for particular services, such as directions, transportation, reservations, dry cleaning, and celebrations, by making arrangements with the relevant departments and following up to ensure satisfaction.
- To contribute to the overall success of the Guest Relations Operation by providing administrative support, maintaining accurate records, and communicating effectively with colleagues.
- To participate in ongoing training and development programs to enhance knowledge and skills in delivering exceptional customer service.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 1 year luxury hospitality experience in a similar role
- Excellent communication and interpersonal abilities
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to multitask and work under pressure in a fast-paced environment
- Fluency in English; additional language skills are a plus
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
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