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Experience Transformation Specialist
2 weeks ago
First Gulf Bank PJSC is seeking an experienced Experience Transformation Lead to join our Consumer Banking Group - UAE team.
We are looking for a skilled professional who can drive the transformation of customer experience across all touch points, channels, and products. The ideal candidate will have a strong background in customer analytics, service standards, and cross-functional program management.
The successful candidate will be responsible for leading the management of change through continuous improvement of functional systems, processes, and practices. They will also define and maintain lists of initiatives and cascade FAB-wide transformation initiatives as required.
If you have a passion for delivering exceptional customer experiences and are looking for a challenging opportunity, we encourage you to apply.
