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Patient Advocacy Specialist

3 months ago

Sharjah, Sharjah, United Arab Emirates University Hospital Sharjah Full time
Overview

The Patient Relations Officer plays a crucial role in fostering a positive environment at University Hospital Sharjah (UHS) by embodying and promoting its vision and values.

Compliance and Standards
  • Adheres to all policies, procedures, and safety regulations set forth by UHS.
  • Engages in the International Accreditation program to help UHS achieve and sustain international accreditation benchmarks.
  • Contributes to the commissioning of designated and related areas.
Policy Development
  • Develops a comprehensive understanding of policies and standards relevant to the role, providing insights and support on critical issues.
  • Facilitates communication among patients, their families, medical personnel, administrative staff, and regulatory bodies.
  • Conducts interviews with patients or their representatives to pinpoint care-related issues.
  • Maintains awareness of community resources and services available to patients.
Key Responsibilities
  • Directs patients to suitable healthcare services or resources.
  • Investigates patient inquiries or complaints, ensuring they are directed to the appropriate medical staff and followed up for satisfactory resolution.
  • Clarifies policies, procedures, or services to patients utilizing medical and administrative expertise.
  • Stays informed on current literature, engages with colleagues, and participates in educational opportunities to remain updated on industry developments.
  • Collects and analyzes data on patient interactions and inter-institutional challenges, proposing changes when necessary.
  • Creates and disseminates newsletters, brochures, or other informational materials for patients and medical staff.
  • Provides training or consultation to volunteers or staff on topics such as patient rights and guest relations.
  • Ensures adequate staffing coverage and manages leave allocations within the department.
  • Leads staff effectively, fostering a supportive environment for team members.
  • Collaborates closely with medical, nursing, and other relevant clinical and administrative personnel to ensure the services are well understood and easily accessible.
  • Identifies and shares research findings, recommendations, or information regarding legal liabilities, risk management, or quality of care.