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Training Program Manager

2 months ago

Dubai, Dubai, United Arab Emirates TALABAT Full time
Job Title: Training Program Manager

We are seeking a skilled Training Program Manager to play a key role in shaping the learning experience for our markets at TALABAT.

Key Responsibilities:
  • Lead Training Materials Development
    • Create and customize training materials to meet the diverse needs of our markets.
    • Collaborate with subject matter experts to design, develop, and refine training materials.
  • Training Needs Analysis and Quarterly Reviews
    • Work with local market training leads to conduct quarterly Training Needs Analysis (TNA) based on KPIs and opportunities.
    • Lead monthly function business reviews (FBRs) to discuss and align on actions to improve training across multiple markets.
  • Training Content Alignment and Dissemination
    • Ensure training content aligns with organizational goals, regulatory requirements, and industry best practices.
    • Disseminate product/process updates on the rider interface through appropriate training initiatives.
  • Training Program Design and Implementation
    • Apply instructional design principles to craft engaging and effective training programs.
    • Analyze best practices across different markets and training methodologies and implement them accordingly.
  • Stakeholder Communication and Relationship Building
    • Maintain regular communication with training stakeholders, market logistics leaders, and external partners.
    • Cultivate positive working relationships with stakeholders to foster collaboration and garner support for training initiatives.
Requirements:
  • Strong understanding of training principles and methodologies.
  • Excellent communication and project management skills.
  • Ability to analyze data and make informed decisions.