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E-commerce Content Manager
2 weeks ago
As an E-commerce Content Manager at Amazon, you will drive programmatic improvements to enhance customer experience by optimizing content management practices across various platforms.
Job OverviewThis role requires strong analytical and problem-solving skills, with the ability to interact and coordinate with customers, gather and present customer feedback, and solve challenging operational goals.
You will be responsible for maintaining records of work and tracking business workflow, escalating deviations, and reporting audit results to others within the organization.
You will analyze data and identify new trends and patterns, as well as generic patterns in customer escalations to be translated into guidelines and SOPs to improve the overall escalation process.
Essential RequirementsA Bachelor's degree and fluency in English are required, along with experience with Microsoft Office products and applications, including Excel.
Bachelor's degree
