Restaurant Operations Manager

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates RIXOS Full time
Job Title: Outlet Team Leader

Job Summary:

The Outlet Team Leader will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional service and guest satisfaction. This role involves leading the F&B team, coordinating with other departments, and maintaining high standards of quality and efficiency.


Key Responsibilities:
  • Team Leadership:
    • Supervise and lead the F&B team, providing guidance, training, and support.
    • Assign duties and responsibilities to team members to ensure smooth operations.
    • Foster a positive work environment and promote teamwork and collaboration.
  • Guest Service:
    • Ensure that all guests receive prompt, courteous, and professional service.
    • Address and resolve guest complaints and issues efficiently.
    • Maintain a strong presence on the floor, interacting with guests to enhance their dining experience.
  • Operational Management:
    • Oversee the setup, operation, and closing procedures of the restaurant.
    • Monitor and maintain cleanliness, hygiene, and safety standards in the dining area.
    • Ensure that all equipment and facilities are in good working condition.
  • Order and Inventory Management:
    • Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
    • Assist in managing inventory levels, placing orders, and receiving supplies.
    • Monitor stock levels and minimize waste.
  • Training and Development:
    • Conduct training sessions for new hires and ongoing training for existing staff.
    • Ensure team members are knowledgeable about menu items, specials, and promotions.
    • Provide feedback and coaching to improve performance and service standards.
  • Reporting and Documentation:
    • Maintain accurate records of daily operations, including sales, expenses, and guest feedback.
    • Prepare and submit reports to the F&B Manager as required.
    • Assist in budgeting and financial planning for the F&B department.
Requirements:
  • Excellent communication and organizational skills.
  • Two years' experience as a waiter.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
About RIXOS:

RIXOS is an inclusive company and our goal is to attract diverse talent, recruit and promote.


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