Travel Operations Manager
1 month ago
Whizz HR is seeking a highly skilled Travel Operations Manager to oversee and coordinate travel operations for European and CIS markets. The ideal candidate will have a strong understanding of the travel industry and be able to analyze and enhance travel operations processes to improve efficiency and customer satisfaction.
Key Responsibilities- Market-Specific Operations Management: Ensure seamless handling of bookings, reservations, and customer service tailored to European and CIS regions.
- Regional Supplier Coordination: Establish and maintain strong relationships with travel suppliers in European and CIS countries, including airlines, hotels, and local tour operators.
- Process Improvement: Analyze and enhance travel operations processes for the European and CIS markets.
- Customer Service Excellence: Address and resolve inquiries and issues from customers in European and CIS regions.
- Performance Monitoring: Track and report on key performance indicators (KPIs) specific to the European and CIS markets.
- Project Management: Support and manage projects related to European and CIS markets.
- Compliance and Quality Control: Ensure all operations adhere to regional regulations, company policies, and industry standards.
- Inventory Management: Manage travel product inventory for European and CIS markets.
- Budget Management: Assist with budgeting and financial planning for operations within European and CIS markets.
- Education: Bachelor's degree in Travel and Tourism, International Business, or a related field.
- Experience: Proven experience in travel operations with a focus on European or CIS markets.
- Skills:
- In-depth knowledge of travel industry operations and market dynamics in Europe and/or CIS regions.
- Strong organizational and multitasking abilities.
- Excellent problem-solving and decision-making skills.
- Proficiency in Microsoft Office Suite and travel management software.
- Effective communication and interpersonal skills, with the ability to interact with diverse stakeholders.
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