Travel Operations Manager

1 month ago


Dubai, Dubai, United Arab Emirates Whizz HR Full time
{"title": "Travel Operations Manager", "content": "Job Summary

Whizz HR is seeking a highly skilled Travel Operations Manager to oversee and coordinate travel operations for European and CIS markets. The ideal candidate will have a strong understanding of the travel industry and be able to analyze and enhance travel operations processes to improve efficiency and customer satisfaction.

Key Responsibilities
  • Market-Specific Operations Management: Ensure seamless handling of bookings, reservations, and customer service tailored to European and CIS regions.
  • Regional Supplier Coordination: Establish and maintain strong relationships with travel suppliers in European and CIS countries, including airlines, hotels, and local tour operators.
  • Process Improvement: Analyze and enhance travel operations processes for the European and CIS markets.
  • Customer Service Excellence: Address and resolve inquiries and issues from customers in European and CIS regions.
  • Performance Monitoring: Track and report on key performance indicators (KPIs) specific to the European and CIS markets.
  • Project Management: Support and manage projects related to European and CIS markets.
  • Compliance and Quality Control: Ensure all operations adhere to regional regulations, company policies, and industry standards.
  • Inventory Management: Manage travel product inventory for European and CIS markets.
  • Budget Management: Assist with budgeting and financial planning for operations within European and CIS markets.
Requirements
  • Education: Bachelor's degree in Travel and Tourism, International Business, or a related field.
  • Experience: Proven experience in travel operations with a focus on European or CIS markets.
  • Skills:
    • In-depth knowledge of travel industry operations and market dynamics in Europe and/or CIS regions.
    • Strong organizational and multitasking abilities.
    • Excellent problem-solving and decision-making skills.
    • Proficiency in Microsoft Office Suite and travel management software.
    • Effective communication and interpersonal skills, with the ability to interact with diverse stakeholders.
"}

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