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Hospitality Host
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Become a part of Gesta Holiday Homes' success story as a skilled Hospitality Host. As the face of our brand, you will be responsible for crafting unforgettable experiences for our guests, from the moment they arrive to the time they depart.
About the Role:We are looking for a charismatic individual with a genuine passion for delivering exceptional customer service. Your role will involve coordinating check-in procedures, providing personalized guidance, and fostering meaningful relationships with our valued guests.
Main Responsibilities:- Initial Contact: Establish rapport with guests via phone, email, or in-person interactions.
- Check-in Process: Welcome guests warmly, handle luggage, and brief them on house rules, facilities, and local attractions.
- Ongoing Support: Respond promptly to queries, resolve issues efficiently, and maintain open communication channels.
- Check-out Procedure: Conduct thorough inspections, address any concerns, and ensure a seamless departure process.
- Tolerant, honest, and dedicated individual with excellent communication skills.
- Multitasker with a systematic approach and ability to prioritize tasks effectively.
- Strong time management and organizational skills.
A valid UAE driving license is essential.
