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Process Improvement Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Amazon Dubai Full time
Drive Efficiency and Excellence in Delivery Operations

As an ACES Specialist Ultra Fast Grocery, you will play a critical role in enhancing the efficiency and effectiveness of our delivery operations. Your primary focus will be on identifying and addressing obstacles that hinder productivity metrics, such as Deliveries per Route (DPR) and Under the Roof (UTR) metrics.

Key Responsibilities:

  • Conduct in-depth analyses to understand the root causes of productivity bottlenecks and develop data-driven solutions to mitigate them.
  • Collaborate with the team to streamline processes and improve data analysis capabilities, ensuring seamless execution and customer satisfaction.
  • Deploy and audit new or existing process standards and upgrades within delivery stations, working closely with Operations to ensure seamless integration.
  • Apply the PDCA methodology to drive small-scale improvements and the Kaizen methodology to drive large-scale process improvements or cost reductions.
  • Continuously monitor and enhance the delivery process, striving for sustained delivery performance improvement and process adherence.

What You'll Achieve:

  • Significant improvements in productivity metrics, such as DPR and UTR.
  • Enhanced process efficiency and effectiveness.
  • Improved customer satisfaction through streamlined delivery operations.