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Collection Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Otis Elevator Co Full time
Job Summary

We are seeking a highly skilled and detail-oriented Collection Officer to join our team at Otis Elevator Co. As a key member of our financial services team, you will be responsible for ensuring timely collection of dues and maintaining excellent customer relationships.

Key Responsibilities
  • Invoice Submission and Follow-up: Submit invoices to customers and ensure all required documentation is attached.
  • Customer Communication: Communicate with customers to follow up on outstanding balances and resolve any disputes in a timely and professional manner.
  • Account Reconciliation: Reconcile accounts and understand customer disputes, communicating internally with stakeholders to facilitate a successful resolution.
  • AR System Updates: Update the accounts receivable system for all customers handled, documenting actions taken during each follow-up.
  • Dunning Letters and Reports: Send dunning letters to customers as per company credit policy and prepare reports as needed using MS Excel.
Requirements
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in MS Excel and other financial software.
  • Excellent problem-solving and analytical skills.