Sales and Account Management Professional
4 days ago
Key Responsibilities
- Customer Service and Support: Provide professional, accurate, and efficient responses to customer inquiries and requests regarding service, products, and account information.
- Complaint Resolution: Resolve technical, large, or complex complaints regarding service, products, and accounts using established procedures to ensure customer satisfaction.
- Lead Management: Manage and record all live chat leads to ensure timely follow-up and conversion.
- Quotations and Sales Data: Complete quotations as per requirements and oversee the proper maintenance of records and entry of sales data in the system.
- Market Research and Reporting: Assist in researching new market opportunities, mapping out potential customers and competitors, and preparing various sales reports.
- Organizational Image: Provide a positive organizational image to customers through excellent communication and service delivery.
- Additional Assignments: Perform any other assignments given by superiors from time to time.
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