System Operations Specialist
4 weeks ago
The Operations Support Specialist is responsible for providing technical and administrative support for the day-to-day operations of the business. To be responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.
Key Responsibilities:
- Manage menu integration, menu structuring, and other backend responsibilities.
- Maintain a track record of product management and a broad knowledge of software like Revel/ Grubtech/Deliverect.
- Optimize operational processes and procedures for maximum efficiency while maintaining quality standards.
- Assist with the implementation of new processes and procedures.
- Track and report on the operational performance of all our marketing platforms.
- Maintain policy and procedure documents related to all our marketing aggregators.
- Monitor system performance and ensure that all systems and processes are running efficiently.
- Provide additional administrative support to the organization for various tasks and projects.
- Provide technical support to other areas of the Company as requested or assigned.
- Have a broad knowledge of commonly used concepts, practices, and procedures within the food and beverage marketing fields.
- Be able to work independently with little direction and multitask and handle various events at once while being extremely productive and timely.
- Be able to work in multiple software applications to identify resolution to driver events.
- Diagnose and resolve problems in any of our online aggregator platforms.
Requirements:
- Bachelor's degree or master's degree in IT or any related field.
- 2 years of experience in the F&B industry.
- 12 years of experience in software like Revel/ Grubtech/Deliverect.
Characteristics:
Excellent interpersonal skills.
Positive attitude.
Creativity and forward-thinking.
Potential and attitude required to learn.
Strong analytical skills.
Confident and dynamic personality.
Strong sense of aesthetics.
Up to date with the latest trends and best practices.
Excellent attention to detail.
Ability to handle stress and pressure.
Excellent team management skills.
Willing to travel and flexible to work long hours.
Emotional Intelligence.
Remote Work:
No
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