Operational Excellence Lead

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates PrecisionHire Solutions Full time

Job Summary:

PrecisionHire Solutions is looking for a highly skilled Operational Excellence Lead to join our team. As an Operations Support Manager, you will play a key role in ensuring the success of our department by implementing and maintaining departmental policies, procedures, and performance standards.

Your primary responsibility will be to plan, book, and deliver on- and off-the-job training to ensure high service standards and colleague development. You will also be responsible for openly communicating relevant information through various channels, including department meetings and briefings.

In addition, you will review departmental policies, procedures, and performance standards to ensure they are up-to-date, correct any discrepancies, and propose changes as necessary. This will help ensure high levels of customer service and safety.

Key Responsibilities:

  • Plan, book, and deliver on- and off-the-job training to ensure best possible service standards and colleague development.
  • Openly communicate appropriate and useful information through various channels, including department meetings and briefings.
  • Ensure departmental policies, procedures, and performance standards are being implemented and maintained throughout their area.
  • Review departmental policies, procedures, and performance standards to ensure they are up-to-date, correct them, and propose changes as necessary.
  • Ensure any service delivery defects are resolved, identify any trends, and share observations and suggestions with their manager.
  • Review satisfaction results for their areas, identify any trends, and share observations and suggestions with their manager.


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