Program Manager, APAC Payment Systems

6 days ago


Dubai, Dubai, United Arab Emirates Amazon Full time

About Our Company

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Amazon is a leading e-commerce company looking for a talented program manager to join our APAC Payment Business Operations team. In this role, you will be responsible for managing payments and gift cards related business health and resolving operational issues impacting customer experience and payment performance for Amazon APAC.

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This role involves managing operational relationships with third-party partners and internal customers. You will identify operational gaps in new offerings and set operational requirements for new projects. Additionally, you will manage medium to large-sized business operations projects and train analysts on responding to internal escalations within a set service level goal.

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The ideal candidate is a motivated self-starter who can work independently in a fast-paced environment with limited supervision. They must be able to communicate effectively with global teams in both written and verbal formats.

\BASIC QUALIFICATIONS\

- 7+ years of working cross-functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of delivering cross-functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Proven relevant work experience of 7+ years in payments or program management
- Experience driving medium to large-sized projects
- Experience managing external relationships
- Strong business and data analytical skills with excellent problem-solving abilities
- Aware of the importance of payment information security

\PREFERRED QUALIFICATIONS\

- Master Degree
- Payments industry knowledge
- Experience in financial services, eCommerce, technology, and/or customer service operations



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