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Transaction Processing Specialist

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates CAPITEX Full time

We are seeking a highly motivated and experienced Transaction Processing Specialist to join our team at CAPITEX. As a key member of our operations team, you will be responsible for ensuring the smooth processing of financial transactions.

Your primary responsibility will be to manage local and foreign currency transactions, including investigating and resolving queries related to MT199 messages. You will also work closely with our product and tech teams to enhance the customer experience.

Responsibilities:

  • Process and Investigate Transactions: Manage local and foreign currency transactions and investigate MT199 message issues.
  • Query Resolution: Respond to inquiries from other banks and assist in resolving complex payment issues.
  • Customer Service: Provide exceptional customer service, addressing any issues or concerns customers may have.
  • Collaboration: Work with internal teams to improve processes and resolve customer issues.

Qualifications:

  • Prior Experience: 2+ years of experience in payments processing, investigation, and dispute management.
  • Analytical Skills: Strong problem-solving skills with the ability to navigate complex situations.
  • Communication: Excellent verbal and written communication skills in English, with Arabic being a plus.
  • Flexibility: Ability to adapt to a dynamic environment and contribute to improving the customer experience.
  • Teamwork: Collaborative mindset with a focus on supporting colleagues and contributing positively to a fast-paced team.