Vehicle Repair Specialist
2 weeks ago
Al Mulla Group is committed to providing exceptional customer service, and we are seeking a skilled Vehicle Repair Specialist to join our team.
This is an excellent opportunity for a detail-oriented individual who enjoys working with vehicles and delivering high-quality results.
The successful candidate will be responsible for initiating automotive services and repairs, ascertaining vehicle performance problems and service requests, and verifying warranty and service contract coverage.
In this role, you will also be estimating the cost and time needed for a wide range of repairs, welcoming customers and discussing their needs, and answering customer inquiries, either in person or on the phone.
You will be developing repair estimates by taking the cost of materials, supplies, and labor into consideration, preparing repair orders by detailing the vehicle's problems or symptoms, and connecting customers to the right auto technician.
Maintaining automotive records by keeping track of problems and corrective actions is also an essential part of this role.
We require someone with strong communication skills, both written and verbal, as well as strong customer service skills in order to handle customer complaints and questions effectively.
Critical thinking, organization, time management, and problem-solving skills are also essential to perform this job successfully.
Knowledge of digital technology, including the ability to use the internet and appropriate software, is necessary, as is the ability to interpret technical terms to customers.
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