Customer Service Representative

5 days ago

Dubai, Dubai, United Arab Emirates Estemarat Group Full time

Established in Dubai, the Estemarat Group is a leading organization seeking an exceptional CUSTOMER SERVICE REPRESENTATIVE. As a critical member of our team, you will be responsible for delivering top-notch support to our customers through various communication channels. Your excellent problem-solving skills and ability to maintain a high level of professionalism under pressure will ensure that customer satisfaction is consistently met.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, and in-person.
  • Provide accurate information about products, services, and company policies.
  • Handle customer complaints and escalate complex issues when necessary.
  • Process orders, returns, and refunds as per company guidelines.
  • Maintain customer records and update CRM systems with accurate information.
  • Follow up with customers to ensure issues are resolved promptly.
  • Collaborate with internal teams to address customer concerns efficiently.
  • Identify opportunities for upselling and cross-selling products or services.
  • Ensure compliance with company policies and service standards.
  • Prepare reports on customer interactions and feedback to improve services.

Requirements:

  • A bachelor's degree in Business Administration, Marketing, or a related field (preferred).
  • 2-4 years of experience in customer service, call centers, or client relations (UAE experience preferred).
  • Excellent verbal and written communication skills in English (Arabic is a plus).
  • Strong problem-solving and conflict-resolution skills.
  • Proficiency in CRM software, MS Office (Excel, Word, Outlook), and customer support tools.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Customer-oriented mindset with attention to detail and patience.
  • Willingness to work in rotational shifts, weekends, and public holidays if required.

Benefits:

  • Competitive salary with performance-based incentives.
  • Health insurance and UAE labor law benefits.
  • Career growth and training opportunities.
  • Supportive and professional work environment.

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