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Continuous Improvement Strategist
1 week ago
We are seeking a strategic and results-driven Senior Manager to lead initiatives that drive operational efficiency by increasing appointments and reducing no-shows. The role involves analyzing existing customer touchpoint processes to identify improvement opportunities and converting them into multiple value-creating projects using Kaizen and other continuous improvement methodologies.
Key Responsibilities:
- Process Analysis & Optimization:
Map processes and conduct end-to-end assessments of existent customer contact processes to identify inefficiencies and areas for improvement.
Use methodologies such as Kaizen, Lean, Six Sigma, and Value Stream Mapping to design and implement process enhancement projects. - Cost Savings & Revenue Growth Initiatives:
Identify opportunities for cost reduction, process automation, and workflow optimization.
Collaborate with cross-functional teams to implement initiatives that enhance operational efficiency and increase revenue streams. - Stakeholder Engagement & Business Case Development:
Engage with senior leadership to align process improvement initiatives with business objectives.
Develop and present detailed business cases, including cost-benefit analyses, to secure stakeholder buy-in for proposed projects. - Project Management & Execution:
Lead multiple improvement projects from initiation to completion, ensuring timely delivery and measurable outcomes.
