Counselling Specialist
4 weeks ago
Responsibilities:
* Provide telephonic counselling and in-the-moment support to clients
* Adhere to ethical, therapeutic, and legal standards in service delivery
* Refer clients to external resources or within our organization as needed
* Maintain clear clinical documentation and case management
* Possess genuine listening skills and provide short-term clinical interventions
* Develop clear treatment plans for clients with various session needs
* Assess clients thoroughly to ensure short-term counselling goals
* Follow through with additional tasks as identified by clinical management
* Demonstrate cultural sensitivity and flexibility in working with clients from diverse backgrounds
* Competently use various methods of contact, including telephone, video, email, text, and live chat
* Be flexible with regards to schedule and may be required to work outside regular shift hours to support business needs and client volume
Requirements:
* Minimum of a diploma in counselling or a related field
* Registration or membership with a regulatory counselling body\* Experience using short-term counselling modalities
* Training in crisis intervention and supporting high-risk clients
Benefits:
* Competitive benefits package, including life insurance, permanent health insurance, gym membership, and tuition reimbursement
* Clinical supervision and 24/7 support for risk calls
* Mentorship program and CPD training reimbursement
* Comprehensive 3-4 week training provided for this role
If you're passionate about providing support to clients from anywhere in the world, we encourage you to apply for this exciting opportunity.
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