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Dining Experience Coordinator

2 weeks ago

Dubai, Dubai, United Arab Emirates Sexy Fish Full time

Job Overview:

We are seeking a skilled Guest Experience Manager to join our team at Sexy Fish Dubai. As the face of our restaurant, you will be responsible for ensuring every guest's visit is exceptional.

Your primary goal will be to create an unforgettable dining experience by providing memorable hospitality, anticipating guest needs, and resolving any issues with grace and professionalism.

Key Responsibilities:
  • Greet and welcome guests warmly and enthusiastically
  • Engage with guests during their dining experience, soliciting feedback and offering suggestions to enhance their experience
  • Anticipate and fulfill guest requests to elevate their dining experience
  • Resolve guest complaints and issues promptly and tactfully
  • B-build strong relationships with regular patrons and create loyal customers from first-time visitors
  • Coordinate with restaurant staff and management to ensure seamless service and identify opportunities for exceptional hospitality
  • Collaborate with the management team to improve guest satisfaction
Requirements:
  • Previous experience in a similar role within the hospitality industry
  • Exceptional interpersonal and communication skills
  • Knowledge of Seven Rooms Software
  • Strong problem-solving and conflict-resolution abilities
  • Impeccable grooming and presentation
  • Ability to work in a fast-paced and high-pressure environment
  • A passion for providing outstanding customer service
  • Flexibility in working hours, including evenings and weekends
Benefits:
  • Competitive salary based on experience
  • Staff discounts and benefits
  • Opportunities for career growth within our restaurant group
  • Training and development programs
  • A vibrant and inclusive work environment