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Client Support Associate

1 week ago

Dubai, Dubai, United Arab Emirates NTT DATA Full time

Job Overview

We are currently seeking a skilled Customer Care Associate to join our team in Dubai, United Arab Emirates. As a Customer Care Associate, you will be responsible for interacting with clients through various communication channels, providing information, and resolving client inquiries.

Responsibilities

  1. You will manage multiple relationships for deployment at the same time, ensuring all necessary information is provided, received, and verified in preparation for a successful deployment or upgrade of the PM system at property level.
  2. Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard, and local rate plans.
  3. You will manage the customer relationship through the deployment process to ensure satisfaction, schedule, and monitor the completion of the installation, and provide updates to vendors when necessary.
  4. Responsible for resolving client questions, complaints, and requests, frequently involving some policy interpretation.

Requirements

  • Fluent in Portuguese and English languages
  • Prior hotel work experience in front-office or other direct customer interface roles
  • Excellent customer service skills
  • Computer savvy resources with analytic and troubleshooting skills and a knack to find solutions to technology-based problems
  • Knowledge of central reservations systems, property management systems, revenue management systems, and global distribution systems considered a plus