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Senior CRM Solutions Architect

1 week ago

Dubai, Dubai, United Arab Emirates Dautom Full time

In this exciting role, you will have the opportunity to collaborate with Dautom, a trusted partner of our esteemed client, renowned for its commitment to quality and innovation.

Job Title: Senior CRM Solutions Architect

Job Purpose:

To enhance the currently implemented Dynamics 365 CRM system by adding new functionalities and features through configuration and customizations.

Key Responsibilities:
  • Implementation of functionalities, customizations, and provide end user support in Microsoft Dynamics 365 CRM.
  • Develop and manage CRM integrations with Dynamics 365 FinOps and other business systems.
  • Conduct ongoing software maintenance and upgrades.
  • Coordinate with departments and end users to understand business requirements and translate into functional / technical solutions.
  • Prepare technical reports, training materials, documentation and provide training to end users on business systems.
  • Collaborate with external consultants and vendors to ensure the business solutions meet the end-user needs, improve efficiency and achievement of all business objectives.
  • Any other duties as assigned by the reporting manager.
Required Skills:
  • Dynamics 365 CRM
  • Integration
  • Microsoft Power Automate
  • SharePoint
  • Documentation
  • Software Testing
  • Training

A minimum of 4 years of experience in implementation, customization, testing, and support of Microsoft Dynamics 365 CRM is required.